“StarPoint stands above our competitors, providing an open line of communication with our clientele 24/7 – 365 days per year”
One of the things we’re most proud of is our round-the-clock customer service. Our representatives are available to assist you 24 hours a day, 365 days a year. We view our customer service representatives as professional administrators who can make supervisory decisions for StarPoint Protective Services.
Beginning Our Services
A question we hear often is, “what’s the bottom line?” Though we understand that this is an important piece of information, we customize our security solutions for each client, therefore it is impossible to provide a quick answer to that question. Before we can provide a price point, we will conduct an analysis of the task at hand.
Assessing Your Security Needs
Our First Visit: The first step is for us to visit your site. While there, we will perform a walkthrough of your location in order to determine the state of your physical security. As we go, we will get a better idea of your situation through observation and discussion with you.
Coming Up With a Plan: Next, we will put together an assessment that includes an analysis of your current procedures and our recommendations for any changes.
Preparing for the Start of Our Services: Before our services begin, our operations staff will meet with you at your location again and converse about our plan in detail. During this meeting, we will discuss procedures, policies, and functions. We will also give you an overview regarding the duties our personnel will be completing while assigned to your job site.
Post-Order Creation
Something that sets us apart from other services providers is that we always develop a set of comprehensive post orders or a standard operating procedure (SOP) Manual. These contain detailed instructions about each site to ensure we are meeting your service needs for every post or patrol in that location.
Choosing the Right Security Company
We understand that most of our clients are not security professionals, so we developed the formula above to help them make informed decisions. These guidelines make it possible to establish a security plan that works for your business’s unique needs.
Our management team always takes the time to talk to you about your security needs. From the first time you contact us, we establish an open line of communication that continues through the assessment process. We then maintain this same level of communication for as long as we provide service. We will never cease in our efforts to improve our level of customer service and strive to enhance communication between our management team and yours.